Shipping Policy

Welcome to TheSancy.com!

We hope you enjoy browsing our collection. Before placing your order, please review our shipping and return policies.

 

Order Acceptance:

By placing an order on TheSancy.com, you agree to our Terms & Conditions, Shipping Policy, and other associated policies.

 

Shipping:

• We ship domestically from Mumbai, India.
• Free courier services are available for domestic orders exceeding INR 1,000. Orders below this amount will be charged actual shipping costs.
• A short video recording is required while opening your package for claims of incorrect or missing items immediately or within 24 hours after delivery.
• Ensure you provide a complete and accurate shipping address with a working phone number to avoid delays or return fees due to incorrect information.
• We cannot split orders and ship to multiple locations. Separate orders must be placed for deliveries to different addresses.
• Domestic ready-to-ship orders take 24-48 hours (1-2 business days) to process after payment is credited. Once dispatched, delivery takes 5-7 business days. You will receive a tracking number via email for your reference.
• We will notify you of any unforeseen delays or discrepancies with your order via email.
• We do not ship on weekends or national holidays. Orders placed after 4 pm on Saturdays may not be processed until Monday.
• Unforeseen circumstances on the logistics provider’s end may sometime cause delays, however, please be  assured that our team will be working very closely with the logistics provider to deliver your orders at the earliest.
• Contact us at info@thesancy.com if you encounter issues tracking your package using the provided number. Include your full name and order number in the email.