RETURN & EXCHANGE POLICY

Welcome to TheSancy.com!

We hope you enjoy browsing our collection. Before placing your order, please review our return and exchange policies.

Delivery: We strive to ensure timely and reliable delivery of your orders. All purchases are processed within the next day and estimated delivery times vary based on your location. Orders may take 5-7 business days to arrive. Please note that delays may occur due to unforeseen circumstances. Public holidays and Sundays are not counted as business days.

Return & Exchange Policy:  If you’re not completely happy with your purchase, you may return or exchange it within 7-days from the date of delivery.  It may take 5-7 days for your returned item(s) to reach us. Reverse pick-up services are available, and a flat fee of ₹100 will be deducted at the time of refund per order, regardless of the number of items.

If pick-up attempts fail after two tries, you will need to send the items back to our address. Return products in their original condition, unworn and undamaged, to be eligible for a refund.

Exchange: As per company policy, we offer exchange in size or any other item. Items sent back to us without first requesting an exchange / return will not be accepted. Please write to us for the same within 48 hours of receiving the package. Also, in case of exchange, the customer will bear the costs of shipping the items back to our studio. Please note we allow upto 2 exchanges only and further that no requests will be entertained. 

Kindly allow 10-15 business days for the return to be processed and the amount to be shown in your bank account. Please Note: Refund/Bank transfer are only applicable for prepaid orders made on our website.

Sale Items: Please note that anything purchased under an offer or sale is considered a FINAL SALE.

Return Process: Items need to be packed properly and handed over to the courier. Once the quality check process is completed, you’ll be notified by email within 1 business day if your return has been accepted or not. Contact us at info@thesancy.com.

COD Shipment: All cash on delivery orders require a prior deposit of 2000 INR from the order value, payable via bank transfer or any electronic payment method. You will receive a payment link on your email and phone number within 24-48 hours of placing the order. Once the payment is received, the order will be processed by the team. If we do not receive the payment within 24 hours, the order will stand cancelled. Also, if the customer denies the parcel to the courier company, the money paid as prior deposit will be forfeited by the brand. Payments made with COD option will receive credit equivalent to the amount paid by you, which can be used anytime on our website for an year.